Shipping policy
Shipping & Delivery
Every order is packed by hand in Perth, WA, so your pieces arrive safely in time for your celebration. We currently ship within Australia only.
Shipping Rates & Delivery Times
- Standard Shipping ($12 flat rate): Estimated delivery within 4–8 business days Australia-wide.
- Free Standard Shipping: On orders of $200 or more (excludes orders with bulky items).
- Bulky Items ($16.95 flat rate): Our larger pieces, such as rattan mushroom houses, large wooden playsets and building sets, and large vases, ship for a flat $16.95. If your order includes a bulky item, the whole order ships for $16.95. You will never pay both rates.
- Express Shipping: Calculated at checkout based on your delivery address.
Order Processing & Tracking
- Dispatch: Orders are packed and dispatched within 1–2 business days.
- Tracking: Once your order is on its way, we will email you tracking details so you can follow its journey.
Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive, please contact us at hello@casafete.com and we will make it right. See our Refund policy for details.