Returns & Exchanges Policy
At Casa Fête, we want you to love your pieces as much as we do. Because many of our items are curated keepsake decor, vintage finds and delicate styling goods, we hold high standards for quality and care.
Change of Mind Returns
Timeframe: We accept returns for store credit or exchange within 14 days of receiving your order.
Condition: Items must be unused, unwashed and in their original packaging with all tags attached.
Return Shipping: Return shipping costs for change of mind are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be responsible for change-of-mind returns lost in transit.
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Non-Returnable Items: Due to their unique nature, hygiene or safety, the following items cannot be returned for change of mind:
Vintage & handcrafted items (these unique pieces carry natural variations, character and aged charm, making each item one-of-a-kind)
Hand-poured beeswax candles
Custom, personalised or clearance sale items
Damaged, Faulty or Incorrect Items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. We take great care in hand-packing every order in Perth, WA. However, if your item arrives damaged, develops a fault, isn't as described, or we've sent the wrong item:
Notification: Please contact us as soon as possible so we can put things right quickly.
Details: Send photos of the issue along with your order number to hello@casafete.com.
Resolution: For a major problem, you can choose a full refund or a replacement. For a minor problem, we will arrange a repair, replacement or refund. We will cover reasonable return shipping costs for faulty, damaged or incorrect items.
These rights apply to all items, including those that can't be returned for change of mind. Nothing in this policy limits your rights under the Australian Consumer Law.
How to Start a Return
Contact us with your order number and item details.
We will send you return instructions and the return postal address.
Once your return is received and inspected, your refund, store credit or exchange will be processed within 3–5 business days.