Refund policy
Returns & Exchanges Policy
At Casa Fête, we want you to love your pieces as much as we do. Because many of our items are curated keepsake decor, vintage finds, and delicate styling goods, we hold high standards for quality and care.
Change of Mind Returns
- Timeframe: We accept returns for store credit or exchange within 14 days of receiving your order.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
- Return Shipping: Return shipping costs for change of mind are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be responsible for lost parcels.
- Non-Returnable Items: Due to their unique nature, hygiene, or safety, the following items cannot be returned for change of mind: vintage and handcrafted items (these unique pieces carry natural variations, character, and aged charm, making each item one-of-a-kind); hand-poured beeswax candles; custom, personalised, or clearance sale items.
Damaged or Faulty Items
We take great care in hand-packing every order in Perth, WA. However, if your item arrives damaged or incorrect:
- Notification: Please contact us as soon as possible after delivery so we can put things right quickly.
- Details: Send photos of the damage along with your order number to our contact email.
- Resolution: We will promptly arrange a replacement, repair, or full refund (including shipping costs) for faulty items.
Nothing in this policy limits your rights under the Australian Consumer Law.
How to Start a Return
- Contact our team via our Contact page with your order number and item details.
- We will provide return instructions and the return postal address.
- Once received and inspected, your store credit or exchange will be processed within 3–5 business days.